faq

we have a 14-day in-store credit, which means you have 14 days after receiving your item to request the credit.

to be eligible for a credit, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. you’ll also need the receipt or proof of purchase.

to start a return for credit, you can contact us at serendipity.cadillac@gmail.com. if your return is accepted, you can send your return back to us. items sent back to us without first requesting a return will not be accepted.

you can always contact us for any return question at serendipity.cadillac@gmail.com.